Shipping times and expenses

Delivery methods and costs

For every order placed on the Website FGV Service Centro-Sud will issue an invoice for the goods shipped. Tax documents are always attached to the goods shipped. For the issuance of the invoice, the information provided by the Customer at the time of the order shall prevail. No change in the invoice will be possible after the issuance of the same.

The delivery costs are charged to the customer, to the extent indicated in the order receipt. The payment of the goods by the Customer will take place using the method chosen when ordering.

The presence of the Customer or of one of his representatives at the destination address indicated at the time of ordering is required for the delivery of the goods,. At the time of delivery of the goods by the courier, the customer is required to check: i) that the number of packages delivered corresponds to what  indicated on the transport documents (waybill, delivery note, invoice); ii) that the packaging is intact, undamaged, wet or otherwise altered, even in the closing materials. Any damage to the packaging and / or the product or the mismatch in the number of packages or indications must be immediately contested, by placing a specific control reserve written on the Courier's proof of delivery. Once the courier's document has been signed, the Customer can not make any objection about the appearance of the goods delivered.

As envisaged by current legislation, the maximum period for reporting damage caused by transport to FGV Service Centro-Sud is 8 days from the order received date. Subject to the deadline of thirty days from the order received date, the times established for the delivery of the goods must always be considered indicative. There is no telephone notification to the customer by the courier. In case of absence of the customer, a second pass or a telephone contact by the courier is required to arrange a return within the following 24 hours. If the return is negative, FGV Service Centro-Sud will try to contact the customer to define and eventually resolve the causes of non-delivery. In case of negative result, the order will be considered canceled due to the impossibility to perform the delivery. Cancellation, FGV Service Center-South will notify the Customer by e-mail. The amount already paid by the customer will be returned to them, with deduction of expenses incurred for attempts to deliver and return to the warehouse of the goods.

If goods are not delivered as a result of customer unavailability, even temporary, FGV Service Centro-Sud will promptly notify the Customer by e-mail. Any amount already paid by the Customer will be reimbursed as soon as possible, and in any case no later than thirty days from receipt of the purchase order.